Christmas Information
Relax. You're in good hands with us!
Express orders placed by 12:00 PM EST Fri., December 21st, will be delivered in time for Christmas on Mon., December 24th*
*Contiguous USA Orders only
This time of year, we are shipping out nearly 1,000 packages a day. FedEx actually drops trailers here for us to fill.
We KNOW the importance of getting that packaged delivered to that special someone -- we've made a business out of delivering the level of service people expect, but don't always receive. Your order is in good hands with us, regardless of all the other orders we are processing.
For the month of December, we want to GUARANTEE it gets there on or before December 24? All you need to do is choose "Reindeer Express" at checkout. For a flat fee, your order will get priority processing in our office AND in our warehouse, and we will choose the best shipping option to make certain you receive it on time*. However, as you know, once it gets loaded onto FedEx's truck, it is up to them*.
***Please note: Certain products such as ArtScape & VIVID custom pool table felt, MLB, NCAA, NFL, and NHL pool table cloth, VIVID custom poker felt, custom pool table lights, and NCAA pool table covers are not eligible for Express Shipping as they take up to 6 weeks to produce and ship.***
If you have specific questions about FedEx's shipping policies this time of year, check them out at
http://www.fedex.com/us/holiday/shipping/faq.html.
"UGLY SWEATER WARRANTY": We offer an "Ugly Sweater Warranty" on all Christmas orders. In fact, this is essentially the same as our 100% Satisfaction Guarantee. If the gift recipient does not like the items you purchased for them for any reason, we'll be glad to take them back, assuming they are still in new condition. Next year, be sure to cross the recipient off your list, though. We here feel it is tacky to look gift horses in the mouth, no matter how "ugly the sweater".
*We've had very few problems with FedEx, but do be aware that the possibility always exists for them to have unforseen delays. Our advice: order early, and specify "Reindeer Express" or "Express" as your shipping method.